Change plans

Making changes to your internet plan in the Buddy Telco app is easy.

If you're unsure, here's how to do it with some screenshots to help you:

1. Open the Buddy Telco app or portal and log in to your account. Once in, go to the 'Home' section (you may need to select the service you wish to change before you can view this page).
2. Under 'Current Plan', click or tap on the arrow ( > ) next to your plan you'd like to change.
3. You'll need to do a Two-Factor Authentication here, and you'll be prompted to receive and confirm a code to verify your identity.
4. Once authenticated, all available plan options for that service will be shown. Choose the speed and/or data you want to change to, with choice highlighted in blue when selected.
   
   
   
   Got a promo code you're wanting to use? Apply it here by entering it into the Promo Code text field.Note: Plan Change or Upsell promotions can only be applied when changing from a selected plan to an eligible higher plan using a valid code. Code must be accepted at the time of applying promo code. Please contact our Customer Service team on our website if you are having issues with applying a promo code,
5. When you're happy with your choices, scroll down and double check your new plan details.
6. Still happy with them? Awesome! Scroll down to find two important options:
   • Immediate plan change means you'll switch plans immediately when set to “YES”.
   • Schedule on *date* means your plan will change at the start of your next billing cycle when set to YES.
7. If everything is sorted, click Continue, and we'll handle the rest! You should receive a confirmation email notifying you of the plan change. It's a good opportunity to make sure the details look right!