General router setup (Other)

If you router isn't covered by one of our bespoke guides, here are some general steps to get you started. Alternatively, you can search “[Your device name] setup instructions” to find the manufacturer's guide.

1. Log in to your router.

   There should be a sticker on your router with the IP address you need to log in to your router. For more information, check the router manufacturer's website.

2. For Fibre to the Node (FTTN) or Fibre to the Building (FTTB) customers, use the following settings:
   • DSL Mode/Interface Type: VDSL
   • Internet Connection Type: Dynamic or IPOE or DHCP
   • No VLAN ID
   • Obtain IP Address Automatically
   • Enable SRA (where applicable)
   • No, my ISP does not require a username and password (where applicable)
   • Internet Provider (or ISP): Not Listed or Other (where applicable)
   For Fibre to the Premise (FTTP), Fibre to the Curb (FTTC) and Hybrid Fibre Coaxial (HFC) customers, use the following settings:
   • DSL Mode/Interface Type: Ethernet WAN
   • Internet Connection Type: Dynamic or IPOE or DHCP
   • No VLAN ID
   • Obtain IP Address Automatically
   • Operation Mode: Wireless Router Mode (where applicable)
3. Leave any other settings not mentioned here as default.
4. Confirm and apply the changed settings.
5. Turn your hardware off and on again, then test your connection.

If you're still having issues, please refer to your router manufacturer's support page.