Help CentreWhile we're sad to see you go, we understand that sometimes you may need to close your service.
You can close your active service using the Buddy Telco app. All you need to do is open the app and select the service you want to close. From there, find the 'Close your service' button, fill out the necessary details and we'll take care of the rest.
If your service has not been connected yet, you will not be able to close it in the Buddy Telco app. Instead, reach out to our live chat team from Monday to Friday, 11am-7pm (AEST).
If you're having issues, feel free to talk to our live chat team.