How do I read my bill? | Buddy Telco Help Centre

How does my billing schedule work?

Your bill will be sent to you on the same date every month. This will start on the date your service was first connected, and will cover the cost of your service for the month ahead.

For example, if your service was connected on 12 April, you will receive your first bill that same day and that first bill will cover the cost of your service between 12 April to 11 May. After that, you will be invoiced monthly on the 12th; on 12 May, 12 June, and so on.

The due date for your bill will always be 10 business days after the invoice date. Business days do not include weekends and public holidays, meaning this due date will change each month. We suggest always checking your bill for the specific due date.

So if your bill arrives on Saturday 25 May 2024, count 10 business days from then, and your due date will be Friday 7 June.

For next month, your bill will arrive on Tuesday 25 June, meaning your due date will be Tuesday 9 July.

How to read your bill

Billing Period

The length of time this bill covers, usually capturing the month ahead of your billing date. You will be sent the bill on the first day of a billing cycle.

Example: your bill for 22 July to 21 August will be sent to you on 22 July.
Name and address on the account
The billing name and address of the account holder.
Amount Due
The total amount to be paid, including outstanding amounts or credit.
Due Date
The date your bill is due. The Debit Date is the date we will debit your chosen payment method (unless you have paid your invoice earlier). If you have an outstanding amount due, it will keep its original debit date.
Account Summary

A summary of this bill, and your last 3 bills.

Invoice Breakdown: the costs that make up the total amount due shown for this bill, including outstanding payments or credits.

Last Month: the Amount Due in your previous bill, the amount paid (Payment Received), and the payment date. A due date will be shown if the invoice hasn't been paid. If you're experiencing financial hardship, please reach out to our live chat team — we're here to help.

Recent Invoices: a snapshot of your last 2 bills, including their invoice numbers, issue date, and amount due.
Account Details

Issue Date: the date the bill is issued.

Invoice Number: the unique number of the bill, allowing both you and our team to keep track of them.

Customer Number: your unique number for your account. This is the number you give to our team when needing support.

Payment Method: the nominated payment method on your account.

You can also view your invoices in the Buddy Telco app.
Paying your account
We will try to debit the amount due on the outlined debit date. This debit date does not change the debit date of an outstanding amount, payment plan, or alternate arrangement.
Payments, Adjustments, and Charges
These are the active services being billed. If you've had a credit or promotional offer applied to your account, it will be shown here.

Your Access Virtual Circuit (AVC) ID is listed next to your service address. AVC represents your unique NBN service once it is connected.