- Make sure that your TP-Link device is plugged into a power outlet and switched on.
- FTTC, FTTP, and HFC connections: run an ethernet cable from the blue 'WAN' port on your TP-Link to the correct port on your NBN connection box:
- FTTP: the UNI-D port as described in your onboarding email.
- FTTC: the 'GATEWAY' port.
- HFC: the 'UNI-D1' port.
- Put a pin or toothpick in the small 'RESET' hole in the back of the TP-Link for 10 seconds and wait for it to reset. This can take a few minutes.
- Connect to the TP-Link's Wi-Fi network. The Wi-Fi name and password will be on the sticker on the back of the TP-Link.
- Open a web browser like Google Chrome or Firefox. Enter the code 192.168.1.1 in the web address bar and press enter.
- A login page will appear. Enter the username and password on the sticker of the TP-Link. This is different to the Wi-Fi name and password.
- Select Advanced at the top of the page.
- Select Network located in the menu at the left of the page.
- For FTTC, FTTP, and HFC connections:
- Select EWAN.
- Click Delete All at the right side of the page. Then click Add.
- Internet Connection type: Dynamic IP
- VLAN ID: Leave unticked so it is not enabled.
- IPv4: Make sure this is ticked.
- MAC Clone: Do not clone MAC address
- Leave the others as they are.
- Select DSL/WAN.
- Click Delete All at the right side of the page. Then click Add.
- DSL Modulation Type: VDSL
- VLAN ID: Leave unticked so it is not enabled.
- Internet Connection type: Dynamic IP
- IPv4: Make sure this is ticked.
- MAC Clone: Do not clone MAC address
- Leave the others as they are.
- Click Save or Apply.
- Check for an internet connection.
If you're still having issues please refer to the official TP-Link support page.