<ul>
<li>Do&nbsp;<strong>NOT</strong>&nbsp;disconnect your current connection until your new Buddy Telco service is live and working.</li>
<li>Make sure your router is in a central and open location.</li>
<li>Check all your cables are plugged in the right place and fastened securely.</li>
<li>Ensure your router is up to date on any firmware or software updates.</li>
</ul>
<p><a href="https://help.buddytelco.com.au/how-can-i-optimise-my-wi-fi/" class="link" target="_self">If you want more tips and tricks for optimising your home network and Wi-Fi, click here</a>.</p>

 * Do NOT disconnect your current connection until your new Buddy Telco service is live and working.
 * Make sure your router is in a central and open location.
 * Check all your cables are plugged in the right place and fastened securely.
 * Ensure your router is up to date on any firmware or software updates.

.

What can I do to prepare for connection?

How long will it take me to get connected?

Where can I find important information about my service?

Will my internet network name and password be the same?

I have a Fibre to the Premises connection, do I need to change my cable connection port?

How can I optimise my Wi-Fi?

What are the different NBN connection types and what do they mean?

What can I do in the Buddy Telco App?

Do I need to cancel my services with my previous provider?

Getting started

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