Why is my internet so slow?

There are lots of reasons why your internet may be running a little slow. Here are two fixes that help solve most issues:

Power Cycling

Power cycling is the best, easiest, and most common fix for spotty or no internet. To get started:

1. Switch off your hardware
2. Unplug the power cord from the back of your equipment
3. Wait 30 seconds — just to make sure any left-over power is used up
4. Plug everything back in and turn your hardware on
5. Wait for everything to reconnect and get back online before you perform a speed test

Router location and distance

Your router's location can really impact how smooth or reliable your internet service is.

Make sure your router is in an open, central location and not blocked by furniture, walls, or other electronics. Things like baby monitors, microwaves, or even your neighbours' Wi-Fi can also interfere with the strength of your Wi-Fi, so try to avoid those disturbances wherever possible.

Have a device that's particularly important, like in a home office or gaming setup? Try to position your router closer to those key devices, then run speed tests in the rooms where having a good connection is important and adjust your router's location accordingly. Check our guide below for more tips on optimising your Wi-Fi setup.