- Make sure your ZTE is plugged into a power outlet and switched on.
- FTTC, FTTP, and HFC connections: run an ethernet cable from the red 'WAN' port to the correct port on your NBN connection box:
- FTTP: the UNI-D port as described in your onboarding email.
- FTTC: the GATEWAY port.
- HFC: the 'UNI-D1' port.
- Connect your computer to the Wi-Fi network of the ZTE. You can find the Wi-Fi name and password on the sticker on the ZTE's base.
- Open a web browser like Google Chrome or Firefox. Enter the code 192.168.20.1 in the web address bar and press enter.
- A login page will appear. Enter the username and password on the sticker found on the ZTE. This is different to the Wi-Fi name and password.
- Click Internet at the top of the page.
- Click WAN at the menu on the left side of the page.
For FTTC, FTTP, and HFC connections:
- Click DSL in the menu bar that appears below the 'Internet' button.
- Click the rubbish bin icon next to each of the DSL connections.
- Click Ethernet in the menu bar that appears below the 'Internet' button.
- Click the rubbish bin icon next to each of the Ethernet connections.
- Click Create New Item.
For FTTN and FTTB connections:
- Click Ethernet in the menu bar that appears below the 'Internet' button.
- Click the rubbish bin icon next to each of the Ethernet connections.
- Click DSL in the menu bar that appears below the 'Internet' button.
- Click the rubbish bin icon next to each of the DSL connections.
- Click Create New Item.
- Select the following settings:
- Connection Name: Type in 'Buddy Telco'.
- Type: Routing
- Service List: Internet
- Link Type: IP
- IP Version: IPv4
- IP Type: DHCP
- NAT: On
- VLAN: Off
- Click Apply.
- Check for an internet connection.
If you're still having issues, please refer to the official ZTE support page.